1. Strategies to better serve students and grow institutions / Hamid H. Kazeroony
2. The changing environment of higher education / Olga Kovbasyuk and Glyn Rimmington
3. Organizational culture in higher education / Rana Zeine, Michael Hamlet, Patrick Blessinger, and Cheryl Boglarsky
4. Change process in existing institutions / David P. Bugay
5. The changing learners / Michael J. Sukowski
6. Supporting learners' activities / Robert Thorn
7. Online, hybrid, and face-to-face higher education / Dakin Burdick
8. Publishers' technologies and their impact on higher education / Virginia Jones
9. Administrative and academic structures: for-profit and not-for-profit / Andrew Carpenter and Craig N. Bach
10. Funding: student loans, scholarships, and endowments / Santa Ono, Kristi Nelson, Gisela Escoe, and Caroline Miller
11. Accreditation / Cyndy J. Woods-Wilson
12. Marketing your institution and its programs / Helena Kantanen
13. The 21st century higher education strategy road map / Hamid H. Kazeroony
