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The essentials of business etiquette: how to greet, eat, and tweet your way to success
Author
Publisher
McGraw-Hill Education
Publication Date
2013.
Language
English
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Table of Contents
From the Book
I. GREET. 1. Establishing rapport. What's in your name? A lot!
The name game: And you are...?
Impressive introductions
I'd like you to meet...er...um...
Sorry, Mom: Do talk to strangers
Kissing colleagues: Is it ever okay?
The thumb joint connects to the ...thumb joint
But...I have more questions about the handshake
Business cards in a social-media world
Small talk, big talk, and everything in between
Go ahead- meet new people
Opening lines...in the air and elsewhere
Help! I'm in a conversation and I can't get out!
Dodging too-personal conversations
Political discussions to avoid to work
Thank you...No, thank you
Thank you notes do matter
Refined regifting rules...really!
Love me...love me not! Office romance restrictions
Starbucks is my office! Working remotely
Allow me...No, allow me: "Helping etiquette" guidelines
2. MAINTAINING A PROFESSIONAL IMAGE. Body language: What your posture projects
If crossing your legs turns women into ladies, what does it do to Matt Laurer?
Your hands are talking, but what are they saying?
Face-off: don't discount your facial expression
Speak up! We can't hear you
The do-not-say list
Why I think you should avoid "I think"
Is your diction affecting your professional image?
I'm sorry, I can't apologize
Do you talk too much? Let me count the ways!
Be direct! You're more likely to get what you want
What to do if you are interrupted
Are you really going to wear that?
Just the FACS(TM), Madam: business clothing essentials
Accessories are also part of your work look
More questions and answers about business dress
How to dress for a promotion
Button that skirt and cover that thigh
Chipped green nail polish and other grooming mistakes
What do 33 miners and your shoes have in common?
Another clothing milestone: Have panty hose disappeared from the workplace?
II. EAT. Place settings: the secret language of dining
So many errors, so little time to make them
Don't kill your career with your fork
Avoiding the seven deadly sins of dining
Be my guest: dinner in three acts
I'm not eating that! business meals and dietary concerns
Treat the wait staff with respect
Solving the invitation dilemma: Kindergarten rules
The power of going to lunch
Wine tales: Don't wave your hand over the glass
But you had lobster, and I only had chicken...
Table for one? Yes, you can!
Are there any manners for a food fight?
Lots of dining questions...no shortage of answers
Champagne, your career, and the holiday party
I'm too embarrassed to go alone
Etiquette niceties when visiting others
III. TWEET. Man, that's rude! Five don'ts for all phones
Man, that's really rude!: tips for cell phones users only
Have a normal ring, please!
Don't ruin Ur career: texting guidelines
Is anyone listening to voice mail?
The etiquette of talking to your phone
Are Facebook...Twitter...any social media necessary?
Costly mistakes with Tweets, Posts, and requests
The big three: Where do you want to be?
Has social media taken over your professional life?
A blog about blogs
Social-media guidelines for photographs
Almost as good as the real thing: Skype
Email etiquette 1: Avoid saying or doing the wrong thing
Email etiquette 2: Still puzzling after all these years
Are you putting yourself down as your write?
Three tips for writing email in today's casual workplace
Doing the write thing: always look for one
Writing for an international audience? Vive La difference!
IV. CAREER. The workers' seven deadly sins can kill your career
How open are you to feedback?
Don't put yourself down: accept complements
Toot your own horn
The importance of role models, mentors, and networks
Become a mentor: It's a two-way street!
Internship tips for my son...and others
Moving on? The etiquette for leaving a job
Just do it! Job-hunting tips
Are you making rookie job-hunting mistakes?
I got the interview: now what?
Dressing for an interview: Do you look the part?
Talking your way to success: presentation tips
Three things not to say in a presentation
Dread presentations? Let's change that!
Difficult audience? Try these suggestions
Help! Someone is sleeping during my talk!
Don't present like, you know, um, a young person
It may be funny, but it's not assertive
Assert yourself: learn to speak up at meetings
Ending the never-ending discussion
Smart tips when traveling for business
I accept your quirks because you accept mine
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Contributors
ISBN
9780071811262
9780071811279
9781299826519
9780071811279
9781299826519
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